Service Policy

Last updated: February 7, 2026

At GoodsPlainCo, we are dedicated to providing exceptional service for all our household products. This Service Policy outlines our commitments to you as our valued customer.

1. Product Quality

All our household products are inspected to meet our quality standards before shipment. We stand behind the quality of our products and offer replacements for defective items within 30 days of delivery.

2. Customer Support

• Our customer support team is available to assist you with product inquiries, order tracking, and return requests.
• We aim to respond to all customer inquiries within 24 business hours.
• Support channels: Email (preferred), phone.

3. Order Processing

• Orders are processed within 1-2 business days of placement.
• You will receive order confirmation and shipping notifications via email.
• We provide order tracking information for all shipments.

4. Free Shipping

We offer free standard shipping on all household product orders within the United States. No minimum purchase is required for free shipping.

5. Free Returns

As part of our commitment to customer satisfaction, we offer free returns on all eligible household products within 30 days of delivery (see our Return Policy for details).